Texas Workforce Commission, Unemployment Office, Receives 2.2 Million Calls in One Day

Texas Unemployment Office Receives 2.2 Million Calls in One Day

Outdated, Overwhelmed System Leaves Texans Waiting for Unemployment Benefits: NBC 5 Investigates

In just one day, 2.2 million people called the Texas Workforce Commission, or tried to call, each trying to file for unemployment after losing their jobs to a pandemic-driven financial meltdown.

And that’s a new normal day, in very abnormal times, as the commission is besieged by calls — 60 per second — and thousands of others trying to file for unemployment through the agency’s website.

“It’s very frustrating because I know that there are people out there that really need this assistance and they’re not able to get through,” said Ed Serna, director of the Workforce Commission, in an interview with NBC 5 Investigates.

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